Cancellation and Refund
Policy
Krooz TV US
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Cancellation & Refund Policy – Krooz TV US
Krooz TV US IPTV Refund and Cancellation Policy
Thank you for choosing Krooz TV US IPTV services.
We are committed to giving you a smooth and good streaming experience.
However, we understand that there may be times when you need to cancel or request a refund.
This policy outlines the conditions and procedures for obtaining a refund or canceling your service.
Please read this carefully before you make a purchase.
Table of Contents
- Eligibility for Refund
- Non-Refundable Circumstances
- Refund Request Process
- Partial Refunds
- Policy Updates
- Contact Us
1. Eligibility for Refund
Service Disruption
You might be able to get a full or partial refund if Krooz TV US has a major service problem or becomes unavailable for a long time because of technical issues on our side.
Refund requests will be looked at individually. You will need to provide proof of the service problem.
To qualify, the issue must last three (3) full days and stop you from using the service as you expect.
Short or small interruptions are not covered by this policy.
Unmet Expectations
You can ask for a refund if you are unhappy with the quality or features of our service and think they do not match what we advertised for Krooz IPTV.
Our support team will check your request and see if it fits our refund rules.
Refunds for dissatisfaction will only be considered if the problem lasts at least three (3) days and stops you from using the IPTV service, even after you have followed our setup and troubleshooting steps.
We suggest contacting our support team first to fix any problems, because many issues can be resolved quickly with the right help.
2. Non-Refundable Circumstances
Change of Mind
We won’t give refunds for purchases made by mistake or because you changed your mind.
Please read through the service description and features carefully before you buy.
Device Compatibility & Support
It is your responsibility to ensure that your device and software are compatible with Krooz TV US IPTV.
We provide clear setup guides for common devices to help you get the service up and running.
If your device isn’t listed, please reach out to our support team using the customer area form.
We are happy to help.
Please note that we won’t offer refunds for device or setup problems.
We recommend reading our setup guides or contacting support before you buy if you have any questions about compatibility with your device.
3. Refund Request Process
Contact Customer Support
If you think you are eligible for a refund, please contact Krooz TV US support within one (1) day of making your purchase.
You can find our contact details on our Contact page.
Submit Required Information
To process your refund request, please provide your order details, a description of the issue, and any supporting documents.
Review & Resolution
We strive to respond to your request within a reasonable timeframe.
Approved refunds will be sent back through the original payment method.
4. Partial Refunds
In some cases, Krooz TV US may offer a partial refund based on factors like:
- How long you have used the service
- How serious the service issue was
- Which part of the subscription was affected
Partial refunds are decided at our discretion and are considered on a case-by-case basis.
5. Policy Updates
We reserve the right to update or change this refund policy whenever needed.
Any changes to this policy will take effect immediately upon being posted on our website. Please check this policy regularly.
This cancellation and refund policy is governed by our Terms of Service and applicable laws.
6. Contact Us
If you have any questions or concerns, please feel free to contact our support team at the client Support page or use the Chat Button.
Thank you for trusting Krooz TV US.
