Cancellation and Refund
Policy
Krooz TV US

Thank you for choosing Krooz TV US IPTV services. We are committed to delivering a reliable and high-quality streaming experience. However, we understand that certain situations may require a cancellation or refund. This policy outlines the terms under which refunds and cancellations are granted. Please review this policy carefully before making a purchase.

Table of Contents

• 1. Eligibility for Refund
  • 1.1 Service Disruption
  • 1.2 Unmet Expectations
• 2. Non-Refundable Circumstances
  • 2.1 Change of Mind
  • 2.2 Incompatible Devices
• 3. Refund Request Process
  • 3.1 Contact Customer Support
  • 3.2 Submit Required Information
  • 3.3 Review & Resolution
• 4. Partial Refunds
• 5. Policy Updates
• 6. Contact Us

1. Eligibility for Refund

1.1 Service Disruption

If the Krooz TV US service experiences a major outage or becomes unavailable for an extended period due to technical issues on our end, you may be eligible for a full or partial refund. Requests will be reviewed on a case-by-case basis. You must provide valid evidence of the service disruption.

1.2 Unmet Expectations

If you are not satisfied with the service quality or features and believe it does not meet the advertised performance of Krooz IPTV, you may request a refund. Our support team will review the request and then decide whether it meets the terms of the refund. We strongly encourage contacting our support team first to resolve any issues.

2. Non-Refundable Circumstances

2.1 Change of Mind

Refunds will not be issued for purchases made in error or due to a change of mind. We recommend carefully reviewing the service description and features before purchase.

2.2 Device Compatibility & Support

It is the customer’s responsibility to ensure that their device and software are compatible with Krooz TV US IPTV. We offer comprehensive installation tutorials covering the most popular devices to help you set up the service with ease.

If your device is not listed in our guides, we are happy to assist! Simply reach out to our support team via email, through the client area form, or join our WhatsApp live chat for personalized setup help.

Please note: Refunds will not be issued due to device or configuration incompatibility. We recommend reviewing our setup guides or contacting support before purchasing if you are unsure about compatibility.

3. Refund Request Process

3.1 Contact Customer Support

If you believe you’re eligible for a refund, please contact Krooz TV US support within 1 day of purchase. Contact details can be found on our Contact Page.

3.2 Submit Required Information

To evaluate your request, we may require your order details, account info, and evidence supporting your refund claim.

3.3 Review & Resolution

We aim to respond within a reasonable timeframe. If approved, your refund will be issued to the original payment method.

4. Partial Refunds

In some cases, Krooz TV US may offer partial refunds depending on:

• How long has the service been used
• The severity of service issues
• The portion of your subscription affected

Partial refunds are issued at our discretion and are evaluated individually.

5. Policy Updates

We reserve the right to update or modify this refund policy at any time. Changes are effective immediately upon publication on our website. Please review this policy periodically.

This cancellation and refund policy is governed by our Terms of Service and applicable local laws. For any questions or concerns, contact our support team at support@krooztvus.com.

6. Contact Us

If you have questions or concerns, please contact us:

• Email: support@krooztvus.com
• Website: https://krooztvus.com

Thank you for trusting Krooz TV US.